Administrators must emphasize seven of the 21 responsibilities to lead and manage a second-order change initiative. Applying them to second-order change also differs slightly from first-order change and day-to-day management of a school in that they include how the larger change/innovation will affect these responsibilities. These are, in rank order of their relationship with second-order change:
- Knowledge of curriculum, instruction, and assessment- not just having knowledge of research and best practices, but also being knowledgeable about how the innovation will affect curricular, instructional and assessment practices
- Intellectual Stimulation
- Change Agent
How does the complexity of second order change demand a very thoughtful and flexible administrator?
Marzano (2005) states, “One of the difficult aspects of identifying the magnitude of change for a given initiative is that one person’s first-order change might be another’s second order change.” (p. 112). He gives an example of a school moving from a traditional report card to one that is standards-based. For a teacher that has already been moving towards recording grades on a more detailed standards-based model, changing the school report card is “an extension of her experiences – the next logical step.” For another teacher who has not been experimenting with new reporting systems, it is a bigger change and a dramatic departure from her existing paradigm. While first-order change is incremental, a series of small steps that fine-tunes the system, second-order change is deep change that “alters the system in fundamental ways, offering a dramatic shift in direction and requiring new ways of thinking and acting.’ (p. 66).
Administrators need to understand that the staff will vary on both the reality and their perceptions of the degree to which a change or innovation is different from their existing practices. Generally, the bigger/more significant the change, the more difficult it will be perceived to be and the more effort it will take.
When leading and managing second-order change, administrators may want to make use of the Concerns-Based Adoption Model (CBAM)
“…acknowledging these concerns and addressing them are critical to progress in a reform effort …. The strength of the concerns model is in its reminder to pay attention to individuals and their various needs for information, assistance, and moral support.”References
Marzano, R. Waters, T., McNulty, B. (2005) School Leadership That Works. From Research to Results. Denver, CO: Mid-continent Research for Education and Learning.
The National Academies (2005). The Concerns-Based Adoption Model (CBAM): A Model for Change in Individuals. Retrieved from: http://www.nas.edu/rise/backg4a.htm